Information for fans with disabilities
To make the footballing experience as emotional as possible, RB Leipzig offers fans with disabilities various services to enable accessible participation on matchday.
Here you will find all the information you need about a barrier-free stadium experience, ticket purchasing and much more.
Arrival
Arriving on public transport
The ground can be reached using tram lines 3, 7, 8 and 15 (stops "Waldplatz" or "Sportforum").
All season and day tickets serve as valid passes on public transport for four hours before and after the match across the whole MDV network.
- The Red Bull Arena in Leipzig by bus & train
Arrival and parking with car
Parking spaces are available in front of the stadium (P2, Friedrich-Ebert-Straße 122, 04105 Leipzig) upon presentation of a valid ID (EU disabled parking permit or blue disabled parking permit).
Entrance to the stadium
For stadium visitors who use a wheelchair or walker, we have designated seats in Sectors B and C. Our severely disabled, deaf and visually impaired fans will still have their seats in Sector A-Oberrang.
Access for fans with disabilities is via the Main Building South (Hauptgebäude-Süd) entrance in the main building (to the left of the main entrance, opposite the stadium square).
On site, our volunteers from the FREUNDE programme will be available as contact persons and helpers at any time.
Contact
Enquiries fans with disabilities:
Torsten Hahmann
+49 341 124797 176
fanbeauftragter.rbleipzig@redbulls.com
General enquiries:
Service Centre
+49 341 124 797 777
service.rbleipzig@redbulls.com
Seating areas
After renovation work in the Red Bull Arena, we now have a total of 99 seats for fans using wheelchairs or walkers, which is double the previous capacity (previously 48).
Seats for wheelchair users:
- Sector B:
58 seats + 69 seats for accompanying persons - Sector C lower tier (blocks 34 and 35):
11 seats + 13 seats for accompanying persons - Away fans (blocks 2 and 3.1 in C lower tier)
10 seats + 10 seats for accompanying persons - Seats for fans using walkers:
20 seats + 20 seats for accompanying persons in Sectors A, B und C
Seats for fans with visual impairments:
- 24 seats + 23 seats for accompanying persons in sector A upper tier (blocks 122, 123 / rows 11, 12)
- 4 s feats for away fans in sector A upper tie (block 123 / row 11)
Seats for fans with hearing impairments:
- 42 seats in sector A upper tier (block 123)
- 6 seats for away in sector A upper tier (Block 123)
- 1 seat for sign language interpreter in sector A upper tier
Seats for fans with severe disabilities:
- 98 seats + 97 seats for accompanying persons in Sector A upper tier (blocks 122 and 123)
- 10 seats + 10 seats for accompanying persons for away fans in Sector A upper tier (block 122)
Bridge Building inclusion award
RB Leipzig has been awarded the 2020 "Brückenschlag" (Bridge Building) Inclusion Prize by the BBW-Leipzig Group.
We would like to say thank you for this great award and will continue to pursue our commitment as intensely as before.
Reporting and audio description for fans with visual impairments
For our fans who are blind, we offer reporting at our first team's home and away matches. Up to 20 fans - together with an accompanying person - can experience the games in a stadium atmosphere and enjoy the excitement live.
A "flying service" provides fans with food and drinks at their seats in the Red Bull Arena.
You will be given receivers with headphones at your seat by the reporters at every home match upon presentation of your ID card or season ticket. You are also welcome to bring your own headphones.
Your feedback on the stadium experience is very important to us. Please feel free to send us your suggestions and enquiries and exchange constructive ideas with us.
Our reporters for fans with visual impairments:
- Catherina Fechner
- Wolfgang Hämmerling
- Christoph Häntschel
- Ansgar Schäfer
- Justus Seeger
- Jeremias Diel
- Jari Schaller
Service for fans with hearing impairments
For our fans who are hard of hearing, 42 seats are available in a separate block in Block 123 (Sector A upper tier), six of the seats are reserved for away fans. One of our sign language interpreters translates directly on the screen and also interprets moderations, interviews, security announcements etc. within the block.
Additionally, a DEAF supervisor will be on site during the matches as a contact person. Every guest with a hearing impairment also receives a vibrating alarm receiver, which the interpreter can use to signal when new information is being communicated.
The food and drink menus are also displayed on the counters at the kiosks in the Sector A upper tier to make the ordering process easier for fans with hearing impairments by pointing out the desired products.
